Help Centre

rajabazi
Frequently Asked Questions

Everything you need to know about registration, deposits via bKash and Nagad, cricket betting, bonuses, account security, and responsible gaming — answered clearly in one place.

25 Questions Answered
5 Topic Categories
24/7 Support Available

This FAQ page is your go-to reference for all things rajabazi. Whether you are a new player from Dhaka trying to set up your account, a cricket fan in Chittagong looking to bet on the next BPL match, or an experienced player with a question about a withdrawal to your Nagad wallet — you will find a clear, direct answer here. Browse by category below or jump straight to the section most relevant to you.

Account & Registration

How to sign up, verify your identity, reset your password, and manage your rajabazi account settings.

Deposits & Withdrawals

Everything about bKash, Nagad, Rocket, Upay, and bank transfer — processing times, limits, and fees.

Games & Gameplay

Cricket betting markets, slots RTP, live casino, mobile play, and how our certified RNG works.

Bonuses & Promotions

Welcome bonus terms, wagering requirements, free spins, loyalty points, and VIP rewards explained.

Safety & Responsible Gaming

How rajabazi keeps your data secure, age verification, self-exclusion tools, and getting support.

24/7 Support

Our support team operates around the clock on Bangladesh Standard Time (BST, UTC+6). Reach us at support@rajabazi any time.

Account & Registration

Creating an account on rajabazi takes under three minutes. Visit the site, click the registration link, and fill in your name, email address, phone number, date of birth, and preferred currency (BDT). You must confirm that you are aged 18 or above and agree to the Terms and Conditions before your account is activated.

rajabazi requires a valid government-issued ID for KYC verification — a Bangladesh National Identity Card (NID), passport, or driving licence is accepted. You may also be asked to provide a recent utility bill or bank statement as proof of address. Documents should be clear, unedited scans or photographs showing all four corners.

Standard KYC verification at rajabazi is completed within 24 hours on business days. During peak periods — such as around major cricket tournaments like the BPL or T20 World Cup — it may take up to 48 hours. You will receive an email confirmation once your account has been successfully verified.

No — rajabazi strictly permits one account per player. Operating multiple accounts is a violation of our Terms and Conditions and may result in the suspension of all associated accounts and the forfeiture of any balances held within them. If you have lost access to your original account, contact support rather than registering a new one.

Use the 'Forgot Password' link on the rajabazi login page. Enter the email address registered to your account and you will receive a password reset link within a few minutes. If the email does not arrive, check your spam folder. If you still cannot access your account, contact our support team at support@rajabazi.

To close your rajabazi account permanently, contact our support team at support@rajabazi with the subject line "Account Closure Request". Our team will confirm your identity, process any remaining balance as a final withdrawal, and close the account within 5 business days. Note that account closure is different from self-exclusion — see our Responsible Gaming page for details.

Deposits & Withdrawals

To deposit via bKash on rajabazi, log in, navigate to the Cashier or Deposit section, and select bKash as your payment method. Enter the amount you wish to deposit (minimum ৳200), follow the on-screen prompts to complete the bKash payment from your registered mobile number, and the funds will appear in your rajabazi account balance almost instantly.

bKash deposits on rajabazi are credited instantly in the vast majority of cases — typically within 30 seconds to 2 minutes of completing the transaction. If your deposit has not appeared after 10 minutes, take a screenshot of your bKash transaction confirmation and contact our 24/7 support team with the transaction ID.

Yes — rajabazi supports Nagad, Rocket, and Upay in addition to bKash for deposits and withdrawals. The process is the same for each: select your preferred mobile banking provider in the Cashier section, enter the amount, and complete the transfer from your mobile wallet. All transactions are processed in Bangladeshi Taka (৳ BDT).

The minimum withdrawal amount on rajabazi is ৳500. This applies to all withdrawal methods including bKash, Nagad, Rocket, and bank transfer. There is no maximum withdrawal amount for standard verified accounts, though very large withdrawals may be processed in instalments. Withdrawal requests are reviewed within 24 hours and funds are typically received within 1–3 business days depending on the method.

rajabazi does not charge any platform-side fees on deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket) or bank may apply their own standard transaction fees. We recommend checking your provider's current fee schedule before initiating a transaction. All amounts are processed in BDT and no currency conversion fees apply for Bangladeshi players.

Yes — rajabazi supports direct bank transfers to major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, Islami Bank Bangladesh Limited (IBBL), Sonali Bank, and City Bank, among others. Bank withdrawals take 2–5 business days to arrive. Ensure that the bank account name on your withdrawal request exactly matches the name on your verified rajabazi account.

Games & Gameplay

To bet on Bangladesh Premier League (BPL) matches on rajabazi, navigate to the Cricket section from the main menu. Select the match you want to bet on, choose your market (match winner, top scorer, total runs, and more), enter your stake in BDT, and confirm your bet. Markets open several days before match day and in-play betting is available once the match starts.

rajabazi offers a broad range of cricket betting markets including match winner, series winner, top batsman, top bowler, total runs in an innings, method of first dismissal, number of sixes, and live in-play markets such as next wicket and runs in the next over. Coverage includes BPL, IPL, T20 World Cup, ICC events, and Bangladesh Tigers international matches.

Yes — rajabazi is fully optimised for mobile play. The platform works seamlessly in any modern mobile browser on both Android and iOS devices without requiring a dedicated app download. All features — deposits via bKash or Nagad, live betting, slots, and live casino — are available on mobile with the same interface and functionality as the desktop version.

The RTP on rajabazi slot games varies by title and game provider. Most slots from leading providers such as Pragmatic Play, NetEnt, and Microgaming carry RTPs between 94% and 97%. The RTP for each game is displayed in the game's information panel before you start playing. Higher RTP means a lower house edge over time, but short-session outcomes are always determined by the Random Number Generator (RNG).

All games on rajabazi use certified Random Number Generator (RNG) technology to ensure that every outcome is independent and unpredictable. Our live casino titles — powered by providers including Evolution Gaming and Ezugi — use real dealers and physical equipment streamed in real time. Game providers undergo independent third-party audits for fairness, and certificates are available from the respective studios on request.

Bonuses & Promotions

rajabazi offers a welcome bonus to new players on their first deposit. Bonus amounts and match percentages are subject to change and are displayed on the promotions page at the time of registration. All welcome bonuses are subject to wagering requirements that must be met before any bonus-derived winnings can be withdrawn. Read the full bonus terms on the promotions page before claiming.

A wagering requirement is a multiplier that specifies how many times you must wager a bonus amount before you can withdraw any winnings derived from it. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in eligible bets before withdrawing. Different game types contribute differently — slots typically count 100%, while live casino and sports bets may contribute at a lower rate. Full details are in the bonus terms.

Yes — rajabazi periodically offers free spins as part of welcome packages, reload bonuses, and seasonal promotions tied to events such as Eid, Pohela Boishakh, and major cricket tournaments. Free spins are credited to specific slot titles and carry their own wagering requirements. Check the current promotions page after logging in to see which free spins offers are currently active.

rajabazi operates a loyalty programme that rewards consistent players with points for every real-money wager placed. Points can be redeemed for bonus funds, free bets, or other perks. High-volume players may be invited to the VIP tier, which includes enhanced withdrawal limits, a dedicated account manager, personalised bonuses, and priority customer support. Contact support to learn more about your current loyalty status.

Safety & Responsible Gaming

rajabazi uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and the platform. Player funds are held in segregated accounts separate from operational funds. We do not share personal data with third parties except as required for payment processing and identity verification. All transactions are processed over secure, encrypted connections.

rajabazi protects your data through SSL/TLS encryption, two-factor authentication (2FA) options on your account, and strict internal access controls. We never store full payment credentials on our servers. Our Privacy Policy details exactly what data we collect, how we use it, and your rights regarding access and deletion. You can review it at any time via the Privacy Policy link in the footer.

The minimum age to register and play on rajabazi is 18 years. This is a strict, non-negotiable rule. Every account is subject to age verification as part of our KYC process. If a player is found to be under 18, their account will be immediately suspended and any funds will be handled in accordance with our Terms and Conditions. rajabazi takes underage gambling prevention very seriously.

You can activate self-exclusion on rajabazi directly from Account Settings under the Responsible Gaming section — no need to contact support first. Options include temporary exclusion (1, 3, 6, or 12 months) and permanent exclusion. Self-exclusion takes effect within minutes, locks your account, and stops all marketing communications. If you need help activating it, email support@rajabazi with the subject "Self-Exclusion Request". For further guidance, visit our Responsible Gaming page.

Still Have Questions? We Are Here to Help.

Our support team is available 24/7 on Bangladesh Standard Time. Reach out directly, explore more of the site, or jump straight into the action at rajabazi.