Responsible Gaming
at rajabazi

1. 18+ Age Restriction

In Bangladesh, as in most jurisdictions worldwide, gambling is an activity reserved for adults. rajabazi takes this obligation seriously. During the account registration process, every player is required to declare that they are 18 years of age or older. This declaration is followed by a KYC (Know Your Customer) verification process during which our team reviews government-issued identification documents — such as a National Identity Card (NID) or passport — to confirm the player's age and identity.

Accounts that cannot be verified as belonging to an adult aged 18 or above will be suspended immediately, and any funds in the account will be handled in accordance with our Terms & Conditions. There are no exceptions to this rule. We do not permit parents or guardians to create accounts on behalf of minors for any purpose.

Protecting Minors in Your Household

If you share a device or a computer with younger family members, we strongly encourage you to take the following precautions to prevent underage access to the rajabazi platform:

• Always log out of your rajabazi account when you are finished playing, especially on shared or family devices.
• Never save your username or password in a browser profile that is accessible to a minor.
• Consider using parental control software to restrict access to gambling websites on shared devices.
• Keep your account credentials strictly confidential and do not share them with anyone, including family members.
• If you suspect that a minor in your household has accessed your account, contact our support team at support@rajabazi immediately.

rajabazi cooperates fully with any investigation related to underage access. We reserve the right to request additional proof of age at any point during a player's relationship with the platform, not only at registration.

2. Recognising Problem Gambling

Most people who gamble on rajabazi do so for entertainment — betting on cricket BPL matches, enjoying a few rounds of live casino, or spinning the reels on their favourite slots title. For the vast majority, gambling remains a fun and manageable leisure activity. However, for a small number of players, gambling can begin to feel compulsive, and the line between entertainment and problem behaviour can become blurred.

Recognising the warning signs early is the most effective way to prevent gambling from escalating into a serious problem. Below are some of the most common indicators that gambling may have moved from recreational to problematic:

If you recognise two or more of these signs in your own behaviour, we encourage you to take action now — before the situation becomes more serious. The tools described in the sections below are available to you immediately, at no cost, directly from your rajabazi account settings. You do not need to speak to anyone to activate them.

3. Self-Exclusion Tools

Self-exclusion is one of the most powerful tools available to players who feel that their gambling is getting out of control. rajabazi offers both temporary and permanent self-exclusion options, and both can be activated directly from within your account settings without needing to speak to a support agent first.

How Self-Exclusion Works at rajabazi

• Temporary self-exclusion: You can exclude yourself from the platform for a fixed period — options include 1 month, 3 months, 6 months, or 12 months. During this period your account is locked, all marketing communications are suspended, and you cannot log in or place any bets.
• Permanent self-exclusion: If you feel you need a longer-term solution, you can request a permanent self-exclusion. This closes your account indefinitely. Requests for reinstatement of a permanently excluded account require a mandatory 6-month waiting period and a formal review by our responsible gaming team.
• Immediate effect: Self-exclusion takes effect within minutes of your request being submitted. There is no cooling-off delay — the protection is applied as quickly as technically possible.
• Marketing blackout: Once self-excluded, your contact details are flagged in our marketing system so you will not receive any promotional emails, SMS messages, or bonus offers during the exclusion period.

How to Activate Self-Exclusion

• 1

  Log in to your rajabazi account

  Navigate to the Account Settings section from the main menu after logging in.

• 2

  Open Responsible Gaming Settings

  Look for the "Responsible Gaming" or "Safe Play" tab within your account settings panel.

• 3

  Select Self-Exclusion

  Choose between temporary or permanent exclusion, then select your desired exclusion period if opting for temporary.

• 4

  Confirm your request

  You will be asked to confirm your decision. Once confirmed, the exclusion is applied immediately and cannot be reversed during the chosen period.

• 5

  Contact support if needed

  If you experience any difficulty activating self-exclusion through account settings, contact our team immediately at support@rajabazi and we will process the exclusion manually on your behalf.

4. Deposit & Spending Limits

Setting deposit limits is one of the simplest and most effective ways to maintain control over your gambling expenditure. rajabazi allows every registered player to set hard caps on how much money they can deposit into their account within a given time period. These limits apply across all payment methods, including bKash, Nagad, Rocket, Upay, and bank transfers.

Available Limit Types

The 7-day cooling-off period on limit increases is a deliberate protective measure. It ensures that a decision made in the heat of a gambling session — when emotion rather than reason may be driving the choice — cannot take effect immediately. By the time the 7 days have passed, players have the opportunity to reconsider whether the increase is genuinely in their best interest.

Loss Limits and Wager Limits

In addition to deposit limits, rajabazi also offers the option to set loss limits (a cap on how much you can lose within a given period) and session wager limits (a cap on the total amount staked during a single session). These provide an additional layer of financial control on top of deposit caps. Contact our support team at support@rajabazi to enquire about configuring these additional limit types for your account.

5. Time-Out & Cool-Off Features

Sometimes all a player needs is a short break from gambling to regain perspective. rajabazi's time-out feature provides exactly that — a temporary pause on all gambling activity without the long-term commitment of a full self-exclusion. Time-outs are ideal for players who want to take a break during a particularly stressful period in their life, or who simply feel they have been spending too much time on the platform recently.

Time-Out Duration Options

• 24-hour time-out: Your account is suspended until the same time the following day. Suitable for a short circuit-break after an emotionally charged session.
• 48-hour time-out: A weekend-length pause that gives you two full days away from the platform.
• 7-day time-out: A full week away. Ideal if you feel gambling has been dominating your leisure time and you want to rediscover other activities.
• 30-day time-out: A month-long break that provides significant distance and is a strong signal that longer-term changes may be needed. If a 30-day time-out does not feel sufficient, we recommend considering self-exclusion instead.

What Happens During a Time-Out?

While your time-out is active, the following restrictions apply to your rajabazi account:

• You cannot log in to the platform via any device or browser.
• All pending bonus offers and promotional notifications are paused.
• You cannot place any sports bets or participate in any casino games.
• Any pending withdrawals that were already in progress before the time-out was activated will continue to be processed normally.
• Your account data and balance are preserved in full and will be available when the time-out expires.

Time-outs cannot be cancelled once activated — this is by design. The protective value of a time-out depends on it being a firm commitment, not a suggestion. If you need to extend a time-out into a full self-exclusion while it is active, you can contact our support team and we will upgrade the restriction on your behalf.

6. Player Protection Tools

Beyond self-exclusion, deposit limits, and time-outs, rajabazi maintains a broader set of player protection mechanisms that operate at the platform level. These are designed to support responsible play proactively — not just reactively when a problem has already emerged.

Proactive Account Monitoring

Our responsible gaming team monitors account activity for patterns that may indicate problem gambling behaviour. These include a sudden sharp increase in deposit frequency or amounts, extended unbroken session lengths, rapid cycling between deposits and withdrawals, and significant changes in betting patterns. When our systems flag an account for review, a member of the responsible gaming team may reach out proactively to check on the player's wellbeing.

Session Time Reminders

Players can configure on-screen pop-up reminders that appear after a set session duration — for example, every 60 minutes of active play. These reminders display how long you have been playing in the current session and prompt you to take a break. They are entirely configurable and can be set to any interval from 30 minutes upward.

Reality Checks

Reality check notifications provide you with a real-time summary of your net position (total wagered minus total won) during a session. Seeing the actual figures — rather than an abstract sense of how a session has gone — is a powerful tool for keeping spending in perspective. Reality checks can be enabled from your account settings and configured to display at regular intervals.

Account Activity History

Your full transaction history, including all deposits, withdrawals, bets placed, and game sessions, is available at any time from within your account. Reviewing your activity history regularly is a healthy habit that helps you stay aware of your actual spending patterns rather than relying on memory, which can be unreliable.

7. Support & Crisis Resources

If you feel that gambling has become a problem — for yourself or someone you care about — please do not wait. Help is available, and reaching out is a sign of strength, not weakness. rajabazi's support team is available 24 hours a day, 7 days a week, on Bangladesh Standard Time (BST, UTC+6), and our responsible gaming specialists are trained to listen without judgement and to help you access the tools you need.

Contacting rajabazi Support

The quickest way to get responsible gaming support from rajabazi is to contact us directly. Our team can help you activate self-exclusion, set or lower your deposit limits, configure a time-out, or simply provide a listening ear if you need to talk through what you are experiencing.

Talking to Someone You Trust

Sometimes the most important step is talking to a family member, a close friend, or a community leader about what you are going through. Problem gambling thrives on secrecy; bringing it into the open — even with just one trusted person — can make a significant difference. In Bangladesh, community and family support networks are particularly strong, and many players find that honest conversations with family members are the catalyst for positive change.

Practical Steps for Getting Help

• Contact rajabazi support to activate self-exclusion immediately while you seek further help.
• Inform a trusted family member or friend about your decision to stop or limit your gambling.
• Review your financial situation honestly — if gambling debt has accumulated, speaking to a bank or financial advisor is a constructive next step.
• If gambling has affected your mental health, speak to a healthcare professional. Your wellbeing matters far more than any game outcome.
• Consider keeping a diary of your gambling activity and feelings — it can help you identify patterns and triggers that contribute to problematic behaviour.

8. Our Commitment to Safe Play

Responsible gaming is not a box-ticking exercise for rajabazi — it is a core part of how we operate. We believe that a gambling platform can only be truly successful if its players are genuinely enjoying themselves, staying in control, and returning to the platform because they want to, not because they feel compelled to. That belief shapes every decision we make about how rajabazi is designed and managed.

We are committed to continuous improvement in our responsible gaming practices. This means regularly reviewing our player protection tools, training our support team, updating this policy to reflect best practices, and listening to feedback from our player community in Bangladesh. If you have suggestions for how we can improve our responsible gaming provision, we genuinely want to hear them.

Staff Training

Every member of the rajabazi support team receives training in responsible gaming awareness. This includes how to identify signs of problem gambling in player interactions, how to handle sensitive conversations with empathy and professionalism, and how to escalate concerns to our dedicated responsible gaming specialists. Our goal is that every player who reaches out for help feels heard, supported, and equipped with a clear path forward.

No Targeted Marketing to Vulnerable Players

rajabazi does not send bonus offers, promotional SMS messages, or re-engagement campaigns to players who have self-excluded, activated a time-out, or been flagged as potentially vulnerable by our monitoring systems. We believe that responsible marketing is inseparable from responsible gaming. Sending a ৳500 bonus offer to a player who has just activated a deposit limit would be contrary to everything we stand for.

Transparency About the Risks

We are transparent about the fact that gambling involves financial risk and that the house edge means that, over time, the majority of players will lose more than they win. We never advertise with misleading claims about the probability of winning, and we never portray gambling as a reliable way to make money. Gambling on rajabazi is entertainment — it should be budgeted for and treated as such, in the same way you might budget for a cinema trip or a restaurant meal.